Privacy Statement

Learn more about the information we collect, how we use it, and how you can change your data preferences.

How we use your personal information

Cyclops Excess is part of Cyclops Electronics Ltd. Cyclops Electronics Ltd. is committed to protecting your personal information. This includes, but is not limited to, what you tell us about yourself; what we learn by having you as a customer, and the choices you decide regarding the types of marketing that you would like to receive.

This notice informs you about your privacy rights and how the law currently protects you under the General Data Protection Regulation (EU GDPR) and the Data Protection Act (DPA).

Our Privacy Commitment

We promise do to:

Contacting us about data privacy

If you have any queries regarding the details covered in this statement, or wish to review, edit or delete the information that we hold, contact us through the contact details found at the bottom of this page.

How the law protects you

The Data Protection law states that we can only use personal information if we have a legitimate reason to do so. The lawful basis for processing personal data (as set out in Article 6 of the GDPR) are defined as being:

The information we collect

We may collect and process the following data:

If you contact us through our website in any manner, we may keep a record of or transcript of that correspondence.

Additionally, we occasionally ask our customer’s to complete surveys that we use for research purposes and to adhere to our ISO 9001 accreditation. We will record and store that data.

Marketing activities

We regularly send out email communications to our customers and consenting interested parties. These can include company updates and statements, promotions, industry and market news, and information that we deem as being relevant to you and the business(es) that you represent.

However, please note that we may still need to contact you via email regarding any transactional or contractual matters. For example, this could be in relation to any ongoing enquiries or any previous agreements or orders that you have placed with us.

Even if you have unsubscribed from our promotional emails, please note that we will still contact you whenever you send an enquiry to us, or make a purchase.

Automated data capture and tracking

We use email monitoring services to check emails that have been sent to our customers and consenting interested parties. By doing this, we obtain information including, but not limited to:

We also use analytical tools to collect data about visitors to our website. This can relate to information, where available, such as:

This is purely statistical data about our visitors’ browsing habits and this information is used to better tailor our website to meet the needs of our users. However, we may collect and process personal information if a user begins to enter a contract with us.


To allow our systems to recognise you and your device(s), we use cookies. For more information about cookies and how we use them, please refer to our Cookies Policy.

Data collected and processed by external organisations

We use external organisations to monitor user behaviour and collect analytical information and other data that would be beneficial for our use. These include:

Any transfer of personal data outside of the European Union will be safeguarded under our privacy procedure process.

Retention period

As long as you have an active business relationship with us, we will indefinitely retain your information. If, at any point, that relationship ceases to exist, we will keep your data for up to 10 years.

The reasons we do this are:

We may also keep data for longer than 10 years if we cannot delete it for legal, regulatory or technical reasons.

Your rights

You can object to us keeping or using your information. This is known as the ‘right to object’.

You can also ask us to delete, remove or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to erasure’ or the ‘right to be forgotten’.

However, please be aware that there may be legal reasons as to why we need to keep or use your data. But please inform us if you think that we should not be using it.

You can ask us to restrict the use of your personal data if:

We will not use your information while it is restricted.

If you choose not to give us your personal information

You can choose to withhold your personal information from us. However, if you decide not to give us this information, it may delay or prevent us from fulfilling our contract with you, or undertake any activity as dictated to us by law. This could mean cancelling an order that you have with us.

How to withdraw consent

You can withdraw consent at any time. Please use the unsubscribe form if you wish to do so. Alternatively, you can contact us through the contact details found at the bottom of this page.

If you do opt to withdraw your consent, we may not be able to provide certain services to you. If this is the case, we will inform you.

How to update your personal data

If you believe the data that we hold to be incorrect, you can request for the details to be updated. This can be done either verbally or in writing. Any changes will be made within one calendar month.

How to complain

If you are unhappy with how we are using your personal information, please do contact us.

You also have the right to go to the regulator and, if you are not happy with the outcome of a complaint, lodge an appeal. The regulator is the Information Commissioner’s Office. To report a concern, or find out more information, please visit the ICO’s website.

Changes to this privacy statement

We may update this privacy statement at any time, though we will always place the current version on this webpage.

In the event of any substantial alterations, we may contact you via email so that you are able to review any changes made.

Contact details

There are numerous ways that you can get in touch with us regarding your information.

You can:

You can also contact us via post

GDPR Team,
Cyclops Electronics Ltd Cyclops House
Link Business Park Osbaldwick,
YO10 3JB
United Kingdom

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